Founded in 1918, The Canadian Mental Health Association (CMHA) is a national charity that helps maintain and improve mental health for all Canadians. As the nation-wide leader and champion for mental health and addiction. CMHA helps people access the community resources they need to build resilience and support recovery from mental illness and/or addiction. The Canadian Mental Health Association of New Brunswick Inc (CMHA of NB) is guided by the values of self-determination, social justice, integrity, and respect. CMHA of NB believes strongly in workplace wellness, encourages self-care, flexibility, and a healthy work-life balance.
About the job:
Reporting to the Provincial BounceBack Program Manager, the successful candidate will be responsible for coaching primary health care patients in a structured self-help program for anxiety and depression as part of a CMHA program called BounceBack: Reclaim your Health. In addition, the position will liaise with primary care referrers to facilitate delivery of the BounceBack program.
In this role, you will be supporting primary health care patients to acquire self-help strategies to manage anxiety and/or depression. In addition, you will foster and maintain effective communication between CMHA, program referrers, clinical consultants, and other local health organizations including CMHA Branches as required. This position also requires a continuous commitment to understand the role of primary health care in assisting people to manage their chronic health conditions.
Specific responsibilities include:
Patient coaching and support:
- Provide guided self-help through telephone and/or group support based on a specified protocol to patients (youth and adults) referred by their primary health care provider or school counsellor;
- Provide motivational support and encouragement, reinforce workbook concepts and activities, and problem-solve to promote program completion;
- Initiate and maintain a responsive, accessible service;
- Report any patient concerns or safety issues immediately to the patient’s primary health care physician or school counsellor and the Provincial Psychologist Consultant;
- Administer pre- and post-program structured questionnaires measuring patient’s quality of life and anxiety/depression symptoms;
- Maintain basic patient records documenting progress through the self-help program and enter information in a timely manner into a secure database;
- Maintain a flexible working schedule; which requires evening shifts, to ensure coaching services are offered at convenient times to the patient.
Liaison with primary care referrers and local community partners as required under the direction of the BounceBack Program Manager:
- Develop partnerships with community agencies/centres that could be involved in the dissemination/delivery of BounceBack resources and services to support the needs of primary health care patients, including those with chronic health conditions;
- Develop communication and referral protocols with primary care practices and other approved referral sources participating in BounceBack to ensure a responsive service;
- Promote the BounceBack program through participation in information sessions and other community events as required.
Apply CMHA’s Diversity Lens and Framework for Support in all assignments associated with this role.
You will have a bachelor’s degree in a relevant discipline along with a minimum of 3 years of work-related experience. An equivalent combination of education, training, and work experience may be considered. You will also bring to the job a serious interest in mental health, knowledge of the principles of cognitive-behavioral therapy, and the ability to relate to youth and adults, including older adults with multiple health problems. Additional skills and experience are as follows:
- Excellent communication skills
- Basic computer literacy skills (e.g. MS Outlook, MS Word, Excel)
- Familiarity through direct personal experience or the experience of family and friends in living with mood problems would be an asset
- Oral and written fluency in English and French is mandatory. Must be fluently bilingual.
- A recent satisfactory criminal record and vulnerable sector check is required.
- The work location is CMHA of New Brunswick, Fredericton office. Remote work can be considered.
- The usual work week is 37.5 hours.
- Flexible working hours including weekday evenings is a requirement.
- Some limited travel is expected.
- Working in a variety of settings or in partnership with other health agencies may be required.
- Attendance at post-hire training events and participation at supervisory teleconferences is a requirement.
How to Apply:
Please apply by submitting your resume, cover letter and salary requirements in PDF format. Applicants are encouraged to submit their materials as soon as possible to email@example.com. Review will be on a rolling basis until the search is successful. For more information about CMHA of New Brunswick, visit our website at www.cmhanb.ca.
CMHA of NB is committed to building a skilled and diverse workforce that reflects the New Brunswickers we serve. As an equal opportunity employer, we actively support workplace equity for all persons, and are committed to including and reflecting the population we serve. CMHA of NB encourages applicants to identify as belonging to one of the designated groups of the Employment Equity Act. Preference shall be given to those who demonstrate they are among the most qualified as stated above. Employment Equity Act.
We thank all those who apply; however only those selected for further consideration will be contacted.
We promote a scent-reduced environment.
We are an equal opportunity employer.
The Canadian Mental Health Association of New Brunswick is committed to mental health for all and helping improve the lives of New Brunswickers every day.