Privacy Policy

CMHA of NB Privacy Policy 

Last updated: September 25, 2026

This page outlines the privacy policy for the Canadian Mental Health Association of New Brunswick (CMHA of NB). This policy details how we collect, use, disclose, store and protect your personal information and personal health information.   

What is Personal Information and Personal Health Information? 

CMHA of NB complies with New Brunswick’s Personal Health Information Privacy and Access Act (PHIPAA) and the Right to Information and Protection of Privacy Act (RTIPPA). According to these Acts personal information and personal health information are defined as follows:  

Personal Information: means recorded information about an identifiable individual. Please see RTIPPA for complete definition. 

Personal Health Information: means identifying information about an individual in oral or recorded form that relates to an individual’s physical or mental health. Please see PHIPAA for complete definition. 

How Does the Privacy Policy Apply? 

This privacy policy applies to all programs and services provided by CMHA of NB.  

Special Note: CMHA of NB holds a license to provide our BounceBack services. As such, provincial legislation applies in addition to the specific privacy policies set out by the program. For more information please visit: https://cmha.ca/bounce-back/privacy-policy/  

What Do We Collect and How Is It Used? 

CMHA of NB collects only the minimum amount of personal information necessary to provide you with services. This includes your full name, date of birth, and a method to contact you. All other information provided is optional.  

The Peer Support program also documents client sessions.  

This information is only used to provide you with services, information about programs, and scheduling appointments (if applicable). 

We will never share your personal information with other organizations, external agencies or third parties without your express consent unless exceptions for mandatory disclosure apply. We will also never sell your personal or personal health information. 

Specific exception for LivingWorks ASIST and SafeTALK workshops: By registering for ASIST and/or SafeTALK, you consent to the collection of your personal information, including your first and last name and email address, for the purpose of providing you with LivingWorks training, certification upon training completion, and access to LivingWorks Connect. You also authorize CMHA of NB to share this information with LivingWorks in order to enable them to provide the services to you. Your information will be handled in accordance with LivingWorks’ Privacy Policy (Privacy Policy – LivingWorks). You may withdraw your consent at any time by contacting LivingWorks ([email protected]), though doing so may affect the ability to provide the service. 

We also collect voluntary information through surveys. This information is collected anonymously and is used for research and reporting purposes.  

To sign up for our mailing list, we use a third-party email marketing company, Cyberimpact, to circulate information about our events, programs, services, and other activities. This email marketing company was selected as it is Canadian-based and aligns with our values concerning confidentiality. Specifically, Cyberimpact conforms to the Canadian Personal Information Protection and Electronic Documents Act (PIPEDA) and provincial Personal Health Acts (PHIA). Cyberimpact will also never sell, give, or exchange your information to third parties. We may use this de-identified information for research and reporting purposes. 

How is Personal Information and Personal Health Information Stored? 

All electronic records are stored in our secure databases.  All paper records are stored within CMHA of NB facilities. 

How is Personal Information and Personal Health Information Protected? 

Your electronic information is stored in our secure databases and is only accessible by authorized individuals. All physical information is stored in a locked filing cabinet or other secure areas. Records are retained for the minimal amount of time as outlined in the legislation. Following the retention period, records are disposed of securely. 

Our Legal Obligations 

In some circumstances, CMHA of NB may be legally obligated to disclose specific information. These circumstances include when information is disclosed to CMHA of NB that suggests imminent harm to oneself or others, regards child abuse or neglect of a minor, or when the law demands information be disclosed. You will be informed if your personal information is impacted by legally mandated disclosures, unless prohibited by law. 

How Do We Share Your Personal Information? 

To deliver our programs and services, we may disclose your personal information to contracted service providers. Importantly, anyone who provides a service on behalf of CMHA of NB must comply with our privacy policies.  

What Are Your Rights? 

You have the right to access and correct your personal and personal health information. You may also, at any time, withdraw your consent for the collection, use, and disclosure of your information.  

Contact Us 

If you have any questions regarding our privacy practices, please contact our Privacy Officer at [email protected] 

Changes to the Policy 

We may periodically update this page to improve our privacy practices.