Provincial Peer Support Program
One Year Contract, Renewable
The Canadian Mental Health Association of New Brunswick Inc. (CMHA of NB) is part of a nationwide, voluntary organization that promotes the mental health of all and supports the resilience and recovery of people experiencing mental illness. CMHA of NB accomplishes this mission through advocacy, education, research, and service. CMHA of NB is guided by the values of self-determination, social justice, integrity, and respect. CMHA of NB believes strongly in workplace wellness, encourages self-care, flexibility, and a healthy work-life balance.
ABOUT THE JOB
The Peer Support Program Administrative As sistant wil l work with CMHA of NB’s Peer Support Program. Reporting to the Provincial Peer Support Consultant the Administrative Assistant will be the first point of contact for the Peer Support Program. D uties involve a wide range of support activities inside the Peer Support Program such as co nnecting clients to appropriate services, filling applications for upcoming trainings organizing events, hotels and meals. The Administrative Assistant will provide support to the entire Peer Support team including all Peer Support Consultants and Community Peer Support Workers. The Administrative Assistant will ensure that all interactions between the organization and others are positive and productive.
We are looking for a master multitasker with excellent communication skills and an upbeat
attitude. Candidates should be able to assist management and visitors by handling office tasks, providing polite and professional assistance via phone, mail, and email, taking registrations and generally being a helpful and positive presence in the workplace.
To be successful the Peer Support Administrative Assistant must be comfortable to disclose that they are experiencing or have experienced mental health or addiction issues. By sharing their experience and recovery history, they are seeking to bring renewed hope, serve as role models, and provide inspiration, support, and information to people who are going through situations similar to the ones they went through.
Candidates should be professional, polite, and attentive while also being accurate. They should always be prepared and responsive, willing to meet each challenge directly. They must be comfortable with computers, general office tasks, and excel at both verbal and written communication. Most importantly, they should have a genuine desire to meet the needs of others.
Responsibilities include: ➢ Provide administrative support to the New Brunswick Peer Support Team ➢ Reception, be the first point of contact for program inquiries. ➢ Register participants, ensure accurate information for the participant management database. ➢ Maintain a sufficient inventory of program materials. ➢ Ensure program materials are readily available in both official languages ➢ Build trusting, recovery-oriented rapport with program participants. ➢ Schedule initial and follow up appointments for participants. ➢ Provide input by actively participating in team meetings. ➢ Selectively utilize personal recovery experience to provide hope and empowerment. ➢ Take the lead on booking training venues, meals, shuttle services and accommodations. ➢ Preparation of training materials in both official languages ➢ Perform other related duties as assigned.
You will have a college diploma combined with relevant work experience. Additional skills and experience are as follows:
➢ Bilingualism is mandatory.
➢ Excellent professional verbal and written communication skills in French and English
➢ Excellent computer literacy skills (MS Office365 / Databases)
➢ Strong organizational abilities
➢ Ability to ensure the security and confidentiality of participant information and records.
➢ Effective interpersonal skills, ability to problem solve, use good judgement and work independently.
➢ Awareness/sensitivity to all types of issues related to participant diversity.
➢ Flexibility and ability to adapt creatively to stressful situations.
➢ Graduate of the Certified Peer Support Training would be an asset.
➢ A recent satisfactory criminal record and vulnerable sector check is required.
ABOUT OUR WORKING CONDITIONS
➢ The work location is CMHA of New Brunswick, Fredericton office. ➢ This is a full-time position which includes benefits.
➢ The usual work week is 32 hours, with working hours typically occurring between 8:00am – 5:00pm four days a week with a one-hour lunch break.
➢ Flexible working hours, including weekday evenings may occasionally be required.
➢ Some limited travel is expected.
HOW TO APPLY
Please apply by submitting your resume and cover letter in one PDF file to email@example.com. Review will be on a rolling basis until the search is successful.
CMHA of NB is committed to building a skilled and diverse workforce that reflects the New
Brunswickers we serve. As an equal opportunity employer, we a ctively support workplace equity for all persons, and are committed to including and reflecting the population we serve. CMHA of NB encourages applicants to identify as belonging to one of the designated groups of the Employment Equity Act. Preference shall be given to those who demonstrate they are among the most qualified as stated above.
We thank all those who apply; however only those selected for further consideration will be contacted.
We promote a scent-reduced environment. We are an equal opportunity employer.
The Canadian Mental Health Association of New Brunswick is committed to mental health for all and helping improve the lives of New Brunswickers every day.