How to refer clients for telephone coaching and workbooks
At this time, only primary care providers (family doctors, nurse practitioners, psychiatrists) or a secondary referrer (home care nurses, social workers, psychologists, counsellors, or mental health & addiction services) can refer clients into the BounceBack® program. This is because the BounceBack program has been developed as a shared-care model with primary care. The provider (most responsible practitioner) retains clinical responsibility of the client, meaning they have the necessary training to assess suicide risk, determine next steps, and ensure that appropriate follow-up and treatments are provided. However, if you are a health care professional other than a primary care provider (e.g., social worker, case manager, school counsellor) who is supporting your clients’ well-being, you may assist your clients in completing the referral form and submitting it on their behalf. Just be sure to include their primary care provider’s contact information so that we can follow-up with them.
Complete the BounceBack® referral form to ensure your client meets all eligibility criteria:
- 15 years or older
- Has mild to moderate depression (PHQ-9 range of 0-21) with or without anxiety
- Ensure client is not at risk to harm themselves or others; not significantly misusing alcohol or drugs; does not have a personality disorder; has not had manic episodes or psychosis within the past six months; and has sufficient concentration and motivation to engage in the program
- In addition, the referral cannot be sent directly from a hospital emergency department or in-patient psychiatric unit
The form can be filled out and submitted to us in a number of ways:
- DOWNLOAD REFERRAL FORM:
You can send the referral to BounceBack by email bouncebacknb@cmhanb.ca or by fax to (506) 459-3878. - Patients can self-refer here
If you need help completing the referral form, please call 506-455-5231.
For clients who are not eligible to participate in BounceBack® Coaching:
If clients are not eligible to participate in BounceBack® Coaching, or do not have a primary care provider, BounceBack® Online will be available soon in New Brunswick.
Check out CMHA of New Brunswick’s programs and services or our Wellness Hub for additional mental health information and support.